Store Policy

SHIPPING & HANDLING

  • All purchases from the website are printed and shipped twice a week on Tuesday and Friday.

  • Please allow up to 2 weeks for delivery, if you have not received your purchase at that time then please feel free to contact us at: contact@nonormalgirls.com

  • The buyer must pay for delivery at their own expense.

  • A tracking number will be emailed to you when your order has been dispatched. 

  • Once the order is picked up and with the courier, it is out of our control. We can provide assistance to help track your parcel down, but we will not send replacement items for delayed or missing parcels.

  • We are not responsible for another country's taxes or duties which may be imposed when your parcel is delivered.

  • We are not responsible for any delays that may occur to a parcel due to the fault of Australia Post or any other Delivery Carrier during transit.

  • We are not responsible for parcels that are damaged or lost during transit due to the fault of Australia Post or any other Delivery carrier.

  • NNG will not be held liable for parcels that go missing in transit.

 

EXCHANGES POLICY

  • Please make sure that you have carefully reviewed your order prior to finalising your purchase as we do not accept refunds or returns.

  • Items can only be exchanged when the buyer has ordered incorrect size. If you intend to exchange your item please email: contact@nonormalgirls.com

  • The buyer can only exchange the item if the alternate size is in stock.

  • The item must be returned within 7 days from the date delivered to supplied address or collection point.

  • Exchanges must be equal or greater value to your return.

  • Return postage must be paid at the buyer’s expense.

  • Garments must be returned in the original condition received; unworn, unwashed, unmarked, unaltered, suitable for resale. This includes marks made when trying on at home.

  • Exchanges will not be given to items purchased as part of a promotional sale.

  • NNG has the right to refuse any exchange request if the garment/s are not in the original condition that was purchased or outside the stated timeframes and may be sent back at the buyers own expense.

  • NNG cannot process any returns if a parcel does not arrive back to us and will not be responsible for the loss of returning items in transit.

  • Until your item is received, customers are responsible for their items. We recommend keeping a copy of the tracking number and checking delivery estimates.

  • Duties and taxes are not included in international orders, please check expected taxes in your country to avoid disappointment on delivery. NNG is not responsible for reimbursement of import taxes you may encounter on delivery.

GARMENT CARE

  • Please follow the wash instructions on your clothing. If you have not followed the wash instructions as tagged on your clothing and your clothing is damaged, we will not accept a return.

 

VARIATIONS

  • Please note that while every effort is made to accurately display the colour and designs of our products, we cannot guarantee that your computer monitors display of any design or colour will be completely accurate.

 

COPYRIGHT

  • Except as permitted by the copyright law applicable to you, you may not produce or communicate any of the content on this website, including files downloadable from this website, without the permission of the copyright owner. 

 

LEGAL NOTICE

  • Please note that any orders may be cancelled by us at any time due to insufficient stock, inability to authorise a credit card, discovery of an incorrect item price, or any other reason.

  • By visiting our website, you agree to the Terms & Conditions of use. These terms may be changed without notice.

 

PRIVACY POLICY

  • No Normal Girls is committed to providing quality products and services to you and this policy outlines our ongoing obligations to you in respect of how we manage your personal information. 

  • Personal information is information or an opinion that identifies an individual. Examples of personal information we collect include: names, addresses, email addresses and phone number. 

  • This personal information is obtained when you purchase one of our products or subscribe to our email.

  • We collect your personal information for the primary purpose of providing our services to you and to personalise your shopping experience with us. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

  • You may unsubscribe from our mailing/marketing list at any time by contacting us in writing.

  • Your credit card number is kept private and confidential and cannot be viewed by us or any third person. 

  • your personal information may be disclosed in a number of circumstances including to third parties where you consent to the use or disclosure and where required or authorised by law. 

  • This policy may change from time to time and is available on our website.

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